Booking Cancellation & Refund Policy
Effective Date: October 2026 • Version 1.0
1. Server-Side Verified Payments
Payments made via authorized payment channels or direct bank transfer are confirmed strictly upon administrative reconciliation with Garuda banking accounts. Once verified, official tax invoice receipts are generated with immutable transaction identifiers.
2. Cancellation Prior to Deployment
Clients may cancel a booking requisition prior to administrative approval with no penalty. If a booking has already been paid and is cancelled at least 48 hours prior to deployment start, a 100% refund is initiated less standard statutory gateway charges.
3. Permanent Contract Cancellation
Permanent deployments require a standard 30-day prior written notice as stipulated in the service agreement. Refunds for advance monthly retainers are adjusted on a pro-rata duty basis.
4. Refund Execution Timeline
Eligible refunds are processed directly to the originating UPI VPA or bank account within 3 to 5 business days, accompanied by a Garuda official refund reference voucher.